At pandoorajewellery.top, we understand that timely and secure delivery is a key part of your shopping experience. This Shipping Policy explains how we process, package, and deliver your orders, as well as the available shipping methods and related terms.

1. Processing Time

  • Order Verification & Preparation: All orders are subject to verification to ensure accuracy and payment authorization.
  • Processing Duration: Standard processing is typically 1–3 business days, excluding weekends and public holidays. During high-demand periods (holidays, special launches, or limited editions), processing may take longer.

2. Shipping Methods & Estimated Delivery Times

We offer multiple shipping options:

a. Standard Shipping – Reliable delivery within estimated timelines, typically 5–10 business days depending on destination.
b. Express Shipping – Priority handling with delivery within 2–5 business days.
c. International Shipping – Available for select countries; delivery times vary based on customs clearance and local carrier schedules.

Note: Delivery times are estimates only and cannot be guaranteed due to factors beyond our control (e.g., customs delays, weather conditions).

3. Shipping Fees

  • Shipping costs are calculated at checkout based on your selected method, destination, and total order weight/volume.
  • Promotional offers such as “Free Shipping” will be applied automatically when eligible.

4. Order Tracking

  • Once shipped, you will receive a confirmation email with a tracking link.
  • Tracking updates may take up to 24–48 hours to reflect new information.

5. Delivery Requirements

  • High-value shipments may require an adult signature upon delivery.
  • It is the customer’s responsibility to provide an accurate shipping address. Incorrect or incomplete addresses may cause delays or additional fees.

6. Customs, Duties & Taxes (International Orders)

  • International customers are responsible for any customs fees, import duties, or taxes levied by their country’s customs office.
  • Refusal to pay these charges may result in the package being returned, with shipping costs deducted from any refund.

7. Lost or Damaged Packages

  • If your order is lost in transit or arrives damaged, contact us immediately at [email protected].
  • Claims must be submitted within 7 days of delivery for damaged goods, or 14 days for missing packages.