At pandoorajewellery.top, we stand behind the craftsmanship and quality of our products. Our Warranty Policy ensures that your purchase is protected against manufacturing defects under the terms outlined below.

1. Coverage

• This warranty covers manufacturing defects in materials or workmanship for a period of 12 months from the date of purchase.
• Covered issues may include loose settings, faulty clasps, or structural defects not caused by misuse.

2. Exclusions

This warranty does not cover:

• Normal wear and tear, scratches, or tarnishing.
• Damage caused by accidents, improper care, or unauthorized repairs.
• Loss or theft of the product.
• Alterations or modifications performed by non-authorized jewelers.

3. How to Make a Warranty Claim

• Contact us at [email protected] with your order number, proof of purchase, and clear photographs of the issue.
• Our team will review your claim and provide instructions for returning the item for inspection.

4. Resolution Options

If the claim is approved, we may:

• Repair the item at no cost.
• Replace it with an identical or equivalent product.
• Issue a store credit if neither repair nor replacement is possible.

5. Additional Notes

• The warranty is valid only for the original purchaser and is non-transferable.
• Shipping fees for warranty claims may be covered at our discretion, depending on the nature of the defect.