At pandoorajewellery.top, your trust is our most valuable asset. We are committed to safeguarding your privacy by handling your personal information with transparency, security, and respect. This Privacy Policy explains in detail how we collect, use, disclose, and protect your information when you interact with our website, products, and services.

1. Information We Collect

We may collect the following categories of information:

a. Personal Identification Information

  • Full name, date of birth, gender, shipping and billing addresses, phone numbers, and email addresses.

b. Transaction & Payment Information

  • Order details, payment method, billing history, and transaction confirmations.
  • Sensitive payment data is encrypted and processed through secure payment gateways; we do not store full card details on our servers.

c. Account Information

  • Login credentials, security questions, wishlist items, and purchase preferences.

d. Technical & Device Information

  • IP addresses, browser type, operating system, device identifiers, referring URLs, and usage patterns.

e. Marketing Preferences & Engagement

  • Responses to promotional campaigns, newsletter subscriptions, and participation in surveys or events.

2. How We Use Your Information

We process your information for legitimate business purposes, including:

  • Order Fulfillment – Processing orders, managing payments, arranging shipping, and providing order updates.
  • Customer Service – Responding to inquiries, resolving disputes, and offering personalized support.
  • Marketing & Personalization – Recommending products, tailoring offers, and providing relevant promotions (with your consent).
  • Legal Compliance – Meeting obligations under applicable laws and preventing fraud or misuse of our services.
  • Site Improvement – Analyzing trends, monitoring performance, and enhancing your browsing experience.

3. Cookies & Tracking Technologies

We use cookies, web beacons, and similar tools to:

  • Maintain session continuity and store user preferences.
  • Measure site traffic, track browsing behavior, and improve product recommendations.
  • Deliver targeted advertisements (only with your consent where legally required).

You may adjust your browser settings to refuse cookies, but certain features may not function properly.

4. Sharing Your Information

We only share your data with trusted third parties when necessary:

  • Service Providers – Payment processors, delivery couriers, marketing agencies, IT support.
  • Business Transfers – In the event of a merger, acquisition, or asset sale, your information may be transferred.
  • Legal Requirements – When required by law, subpoena, or governmental request.

We do not sell or rent your personal data to unaffiliated third parties.

5. Data Retention

We keep your personal information for as long as needed to fulfill the purposes described, comply with legal requirements, and resolve disputes. After that, data will be securely deleted or anonymized.

6. International Users

If you access our services from outside our primary operating region, be aware that your information may be transferred to, stored, and processed in countries with different data protection laws.

7. Your Rights

You may have the right to:

  • Access and obtain a copy of your personal information.
  • Correct or update inaccurate data.
  • Request deletion of your information.
  • Withdraw consent for marketing communications.

To exercise these rights, contact us at [email protected].

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.