our satisfaction is important to us. This Return & Refund Policy outlines the conditions, timelines, and procedures for returning products purchased from pandoorajewellery.top.

1. Eligibility for Returns

• Items must be returned within 30 days of delivery.
• Products must be unused, unworn, and in their original packaging, including all documentation, tags, and accessories.
• Due to hygiene and safety regulations, certain items (e.g., earrings) are non-returnable unless defective.

2. Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products.
• Gift cards.
• Items purchased during final sale or clearance promotions, unless defective.

3. Return Process

• Contact our customer service team at [email protected] to request a Return Authorization (RA) number.
• Securely package the item to avoid damage during transit.
• Returns without a valid RA number may be refused.

4. Return Shipping Costs

• Customers are responsible for return shipping fees unless the item is defective or incorrect.
• We recommend using a trackable shipping method; we are not responsible for lost return shipments.

5. Refunds

• Refunds will be processed to the original payment method within 7–10 business days of receiving and inspecting the returned item.
• Shipping fees and customs duties are non-refundable unless the return is due to our error.

6. Exchanges

• We accept exchanges for eligible products of equal or greater value (additional payment may be required).
• Exchanges are subject to product availability at the time the return is processed.

7. Defective or Incorrect Items

• If you receive an incorrect or defective item, contact us immediately with photographs and a description of the issue.
• We will provide a prepaid return label in these cases.